Customer Service Specialist with over 8 years of experience providing top-tier support and resolving complex issues. While my primary expertise is in customer service, I also have strong experience in patient coordination and insurance verification, ensuring seamless support across various industries. I’m dedicated to providing reliable, efficient, and professional virtual assistance for all administrative and adhoc tasks.
Skills & Tools:
Customer Service & Issue Resolution
Patient Coordination & Insurance Verification
Shopify & E-commerce Support
Salesforce, HubSpot, and other CRMs
Calendar Management (Calendly, GSuite)
MS Office Suite (Excel, Word, PowerPoint)
Slack, MS Teams, Zoom for communication
Softphones and Dialers for call handling
Asana, Trello, and project management tools
Whether you need expert customer support or help with, e-commerce, patient coordination and insurance processes, I’m here to streamline your operations and enhance your service quality.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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