I have been in the customer service industry for about 10 years now, handling different kinds of niches from different companies, ranging from entertainment and hotel reservation to financial accounts and technology-based products. I am currently working for one of the largest search engines in the world as a Customer Experience Analyst.
What my job entails is to review customer surveys and feedbacks, compile data and analyze where our support is lacking. We also check what the strengths are of the team and keep that ball rolling. As for the weaknesses and opportunities we get from each support interaction, we create an action plan to eventually cure them moving forward.
I have a great attention to detail and can multi-task at any given
Hope to meet you soon!
10 years experience working in the Customer Service industry. The skills above are some of the things I learned along the way
10 years experience working in the Customer Service industry, primarily supporting English-speaking customers
10 years experience working in the Customer Service industry, most of which has something to do with moderation in supporting customers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
We want you to have the best experience in finding the best Online Filipino Specialist for your business, and we are excited to make more changes for the better!
READ STORY
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.