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Customer Experience Analyst

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EXPECTED SALARY
Php 25,000.00/month
( $465 USD )
EDUCATIONAL ATTAINMENT
College undergraduate
AVAILABILITY
20 hrs/wk
( $5.38 USD/hr )
EXPERIENCE OVERVIEW
10 years in Customer Service
BASIC INFORMATION
Age:
29
Gender:
Male
Location:
Rodriguez, Rizal
Tests Taken:
IQ
Score:  134

DISC
Dominance:23%
Influence:7%
Steadiness:42%
Compliance:28%

English
 C1(Advanced)
Last Active:
January 25th, 2023 (13 days ago)
Member Since:
June 23rd, 2022
SKILL SUMMARY

I have been in the customer service industry for about 10 years now, handling different kinds of niches from different companies, ranging from entertainment and hotel reservation to financial accounts and technology-based products. I am currently working for one of the largest search engines in the world as a Customer Experience Analyst.
What my job entails is to review customer surveys and feedbacks, compile data and analyze where our support is lacking. We also check what the strengths are of the team and keep that ball rolling. As for the weaknesses and opportunities we get from each support interaction, we create an action plan to eventually cure them moving forward.
I have a great attention to detail and can multi-task at any given Upgrade to see actual infont. I strive to do good in whatever field I am and ensure that all jobs given are done before the week ends. This is how I showcase my dedication to do my best at any given task.
Hope to meet you soon!

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Research
  • Transcription
  • Speaking
  • Translation
  • Writing
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

10 years experience working in the Customer Service industry. The skills above are some of the things I learned along the way

SKILL RATING
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
EXPERIENCE

10 years experience working in the Customer Service industry, primarily supporting English-speaking customers

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

10 years experience working in the Customer Service industry, most of which has something to do with moderation in supporting customers

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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