Louise

SaaS & Ecommerce Customer Support | A+ Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $7.56/hour ($1,454.56/month)

Bachelors Degree in Hotel and Restaurant Management

Last Active

June 27th, 2026 (yesterday)

Member Since

June 22nd, 2022

Profile Description

I’m a Senior Customer Support Expert with over 7 years of experience helping SaaS companies and eCommerce brands deliver seamless, customer-focused support.

Throughout my career, I’ve managed high-volume support conversations via Zendesk, Intercom, Gorgias, and Freshdesk. maintaining strong customer satisfaction and resolution rates.

I specialize in handling complex customer issues, improving support workflows, and creating positive experiences that build loyalty and trust.

Core Expertise:
• SaaS Customer Support (billing issues, login problems, subscription questions)
• Ecommerce Support (Shopify, WooCommerce, BigCommerce, Magento)
• Multichannel Support
(Email, Chat, Social Media)
• Order Tracking, Refunds, Product Inquiries
• Customer Retention & Follow-ups
• Knowledge Base & FAQ Article Management
• Escalation Handling & Workflow Improvements

Tools:
Intercom, Zendesk, Freshdesk, Gorgias, Helpdesk, Shopify, Hubspot, ClickUp, Asana, Trello, Notion, Slack, Microsoft Office, Google Workspace, ---------- .

If you’re looking for a reliable senior support professional who can represent your brand with professionalism, care, and results-driven support, I’d love to work with you!