Ramon

Customer Service Specialist

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Associates degree

Last Active

June 27th, 2026 (yesterday)

Member Since

June 21st, 2022

Profile Description

I have 9 years of BPO experience handling international accounts such as Comcast, Verizon Wireless, and Bose, specializing in Customer Service, Technical Support, Billing, Sales, and Live Chat Support. Throughout my career, I have consistently delivered excellent service, resolved complex concerns, and ensured customer satisfaction.
I was promoted as a Mentor, where I trained and guided newly hired employees, giving me valuable leadership and coaching experience alongside my role as an agent. I also have strong background in back-office escalations, which enhanced my problem-solving and analytical skills.
Key strengths include:
Strong communication skills (spoken and written English)
Skilled in email, chat, and social media support
Fast and accurate typing speed (80–90 WPM)
Proven ability to multitask, stay resilient, and work independently in dynamic environments
Self-motivated, resourceful, and committed to delivering quality results
With my combined experience and training, I know how to provide customers with a service that leaves a lasting positive impression. I look forward to contributing my skills to help your business succeed.