Customer Service Virtual Assistant | Email, Chat & Phone Support | Shopify, Zend

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 5th, 2026 (5 days ago)

Member Since

June 19th, 2022

Profile Description

Great customer service keeps customers coming back—and that's exactly what I help businesses deliver.

I'm a Customer Service Virtual Assistant with over 8 years of experience supporting customers through email, live chat, and phone. I've worked with e-commerce businesses, healthcare providers, and market research companies, helping resolve customer concerns, manage appointments, coordinate schedules, and keep daily operations running smoothly.

I believe excellent customer support is more than answering questions—it's about creating positive experiences that build trust and strengthen customer relationships.

Here's how I can help your business:
• Customer support via email, chat, and phone
• Order tracking, refunds, returns, and account assistance
• Appointment scheduling and calendar management
• CRM management and ticket handling
• Customer follow-ups and documentation
• Data entry and administrative support
• Shopify order support
• Zendesk ticket management
• Client communication and problem resolution

Tools I work with include Zendesk, Shopify, BatchDialer, RingCentral, Google Workspace, Microsoft Office, and other CRM platforms.

Clients appreciate me for being dependable, organized, detail-oriented, and able to stay calm under pressure. Whether it's handling a high volume of customer inquiries or coordinating last-minute schedule changes, I take ownership of every task and strive to provide a professional, positive customer experience.

If you're looking for a reliable Customer Service VA who communicates well, learns quickly, and genuinely cares about your customers, I'd be happy to support your team.