I have been in the BPO industry for 19 years with clients from the United States, working as a customer service representative for 10+ years with a leadership role for 8 years and as a medical transcriptionist/editor for 9 years. I possess the ability to understand diverse accents and varying dictating styles with good listening and comprehension skills. I have strong organization, verbal and writing communication, and interpersonal skills. I am also skilled in entering and importing data; answering client, vendor and employee questions through
Experience: 10+ years
Aside form handling phone calls as a customer service representative, I also provide support through emails helping clients with their requests and setting up accounts with medical providers such as clinics, hospital, and urgent care in the United States.
Experience: 10+ years
I've been working as a customer service representative in the BPO industry (healthcare) for more more than 10 years with a leadership role for 8 years.
Experience: 5 - 10 years
I worked as medical transcriptionist/medical editor for 9 years with a typing speed more than 70 words per minute on average.
Experience: 10+ years
I've been working as a customer service representative in the BPO industry (healthcare) for more more than years with a leadership role for 8 years.
Experience: 10+ years
My role as a back office associate is not only limited to customer service. It involves directly reaching out to clients via phone calls and emails as well as setting up accounts with medical providers in the United States such clinics, hospitals, and urgent care. I also set up clinic appointments on behalf of our clients and provide any kind of assistance depending on their needs.
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