Shynafel
Customer Service & Back-Office Operations 8+ Years |VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.68/hour ($902.02/month)
Bachelors degree
Last Active
June 30th, 2026 (13 days ago)
Member Since
June 17th, 2022
Profile Description
I help businesses handle what slows them down including customer issues, case processing, third-party coordination, and documentation. I fix customer problems and keep operations running smoothly.,
With 8+ years supporting banking and lending accounts, I’ve handled complex customer concerns, back-office processing, and escalations. As a former Subject Matter Expert, I improved workflows, created SOPs, and supported team performance.
- 8+ years in customer service (phone +
-Subject Matter Expert: escalations, quality checks, SOP creation
-Back-office operations: data entry, verification, documentation, research
-Third-party negotiation and coordination via
-VA/Admin Support & Social Media Assistant
I don’t just manage tasks; I take ownership, solve problems, and make your workload lighter.
Top Skills
Office and Administration » Data Entry
Experience: Less than 6 months
Customer Support » Customer Service
Experience: Less than 6 months
Office and Administration » Google Workspace
Experience: Less than 6 months
Other Skills
Marketing » Social Media Management
Experience: Less than 6 months
Design » Graphic Design » Canva
Experience: Less than 6 months
Research
Experience: Less than 6 months
Customer Support » Back Office Support
Experience: Less than 6 months
Marketing » CRM » Salesforce
Experience: Less than 6 months
Professional Services » Management Services » Administrative Management
Experience: Less than 6 months
Video Editing
Experience: Less than 6 months
Office and Administration » Coordination
Experience: Less than 6 months
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Piñan, Zamboanga del Norte
- Tests Taken
- IQ
- Score: 104
- DISC
- Dominance: 36
- Influence: 11
- Steadiness: 31
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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