E-commerce Customer Service & Operations Management(VA) (Shopify, Shein , TikTok

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 1st, 2026 (15 days ago)

Member Since

June 16th, 2022

Profile Description

Job Description:
As the E-commerce Customer Service & Operations Manager, I oversee and manage the customer service department for our Shopify and multi-platform online stores, ensuring a seamless and high-quality customer experience. My role bridges customer service, order management, and operational oversight, ensuring orders are processed accurately and customer inquiries are resolved promptly.

Key Responsibilities:

• Customer Support Management:


• Respond to customer inquiries via email, TikTok Shop chat, Meta platforms, Shein tickets, and Shopify.


• Proactively communicate with customers to provide order confirmations, updates, and solutions.

• Refunds, Returns, and Chargebacks:


• Manage and process refund requests, returns, and claims.


• Handle rejected refunds, file appeals, and address chargeback inquiries to protect company revenue.

• Order Management & Fulfillment:


• Monitor and manage orders across Shopify, Shein, and other platforms.


• Troubleshoot and resolve order issues, including delayed deliveries, failed collections, and system errors (e.g., Ced Commerce processing issues).


• Track delivery problems and coordinate resolution through ticketing systems.

• Inventory Coordination:


• Ensure inventory accuracy between physical stock and Shopify records.


• Address inventory-related order issues to prevent fulfillment errors.

• Team Leadership & Operations Oversight:


• Manage customer service workflows and ensure timely, effective resolution of inquiries.


• Collaborate with cross-functional teams to optimize order processing and customer experience.

Skills & Expertise:

• E-commerce platform management (Shopify, TikTok Shop, Shein)

• Customer service leadership and team management

• Order fulfillment, logistics tracking, and problem-solving

• Refunds, chargebacks, and appeals management

• Inventory management and operational troubleshootin