Annamel

Customer Satisfaction VA

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

High school diploma

Last Active

June 25th, 2026 (today)

Member Since

July 30th, 2015

Profile Description

Shopify Management Customer Service (Gorgias) ShipHero eBay Listing (DSM Tool, Profit Scraper, CHILI Hunter, SaleFreaks and manual listing)eBay Item Snipping (CHILI Hunter and SaleFreaks)eBay Order Processing, Order Cancellation and Returns Processing, Customer Service and Email Handling, Disputes Settlement Lead GenerationHighly skilled data entry agent (worked for a BPO for 7 years)Proficiency in using MS OfficeProficiency in Google SpreadsheetProficiency in English

Top Skills

Customer Support

Experience: 2 - 5 years

I have trained and worked as a customer support VA for multiple retail stores. This role includes assisting customers with their pre-sale and post-sale inquiries and disputes.

Customer Support » Email Support

Experience: 2 - 5 years

I have 9 years of experience providing customer support via email, where I developed strong written communication skills and a deep understanding of customer needs. My role involved handling a high volume of inquiries, resolving issues related to orders, accounts, and product information, and ensuring timely, empathetic responses. I’m skilled at using CRM platforms like Gorgias, managing support tickets efficiently, and maintaining detailed documentation. I consistently met or exceeded response time and customer satisfaction targets.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Other Skills

Basic Information

Age: 38

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dasmarinas, Cavite

Tests Taken: IQ
Score: 125: DISC
Dominance: 39
Influence: 19
Steadiness: 28
Compliance: 15: English
C2(Advanced/Mastery)