Medical Virtual Assistant / Customer Service Representative/

Overview

Looking for full-time work (8 hours/day)

at $13.28/hour ($2,560.00/month)

Bachelors degree

Last Active

July 9th, 2026 (3 days ago)

Member Since

June 12th, 2022

Profile Description

I am a dedicated and detail-oriented Medical Virtual Assistant and Accounts Receivable Specialist with over 10 years of experience in healthcare support, billing, and customer service. I specialize in medical billing and collections, insurance verification, LIEN case coordination, and claims processing, with a proven track record of improving billing accuracy and ensuring smooth financial workflows.
My background includes leadership roles in the BPO industry, where I managed high-performing teams, handled escalations, and maintained performance excellence in US healthcare accounts. I bring strong organizational skills, clear communication, and a passion for process efficiency.
Currently, I help medical practices manage their revenue cycles remotely—reviewing ledgers, submitting claims, processing payments via PayTrace, and liaising with law firms and facilities. I am also experienced in coordinating with correctional institutions and handling workers' compensation cases.
If you are looking for a dependable and experienced virtual assistant to support your medical or administrative operations, I’d love to help streamline your workflow and enhance your billing accuracy.
Core Skills
Medical Billing & Collections
Insurance Verification & Authorization
Workers’ Comp & LIEN Case Handling
Claims Submission & Payment Processing
Patient Ledger Review & Payment Posting
Team Leadership & Customer Service
Tools: Microsoft Office, PayTrace, EMR/EHR systems 


Dental Billing & Collections Specialist  Prepared and submitted dental claims accurately using ADA claim forms, both electronically and by mail, ensuring timely reimbursement.Conducted thorough audits of patient ledgers against signed treatment plans to identify discrepancies and ensure correct billing.Contacted insurance companies to verify benefits, resolve claim issues, and audit Explanation of Benefits (EOBs) for accuracy.Processed and collected applicable patient payments, including coordinating refunds and adjustments as required.Prepared and submitted write-off requests, managed overpayment refunds, and coordinated accounts for collection when necessary.Ensured compliance with insurance guidelines and office policies to maintain accurate and efficient revenue cycle management.