NERISSA

E-commerce Specialist | Customer Support | Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.78/hour ($928.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (yesterday)

Member Since

June 12th, 2022

Profile Description

Boost Your Business with Reliable Customer Support & Virtual Assistance

With 8 years of experience supporting US-based clients, I help businesses improve customer satisfaction, streamline daily operations, and increase efficiency through reliable customer support and virtual assistance.

I specialize in delivering fast, professional, and customer-focused support across phone, email, and live chat while consistently meeting SLA targets and maintaining high customer satisfaction. I am experienced in Shopify, Zendesk, Salesforce, CRM systems, order management, billing support, appointment scheduling, lead generation, and administrative support.

What I bring to your business:
• Responsive and empathetic customer support
• Efficient inbox and calendar management
• Accurate order processing and issue resolution
• Strong communication and problem-solving skills
• Reliable support for daily operations and customer retention

I am proactive, detail-oriented, and committed to helping businesses run smoothly while creating positive customer experiences that build trust and loyalty.

Let’s work together to improve your customer experience and support your business growth.