Customer Support | Technical Support| Ecommerce / Retail Channel Manager

Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

College Undergraduate
BS Accountancy

Last Active

June 25th, 2026 (today)

Member Since

June 6th, 2022

Profile Description

Over the years, I have built strong experience in customer service, technical troubleshooting, and sales across several industries. Most recently, I worked as Retail Channel Support at Step One Clothing Ltd., where I assisted customers across multiple platforms including email, social media, TikTok, and Amazon. My role involved processing orders, replacements, and refunds using tools such as Gorgias, Shopify, and ReturnGo, while also coordinating with warehouse teams to ensure timely dispatch of orders and managing indirect sales channels.

Prior to that, I worked with Rove Dashcam as a Customer Service and Technical Support specialist, where I provided detailed product troubleshooting, managed order fulfillment through platforms such as Shopify, Amazon, and eBay, and collaborated with product and development teams to resolve technical issues and improve product performance.

Earlier in my career, I served as a Level 2 Technical Support Representative at Quantrics Enterprises Inc. (Bell Internet), handling escalations related to home phone, internet, and television services while also supporting Level 1 agents and improving customer experience through data analysis. I also gained valuable sales and retention experience at Sutherland Global Services (Mcafee Antivirus) and began my professional journey as an Appointment Setter for auto and health insurance at PBQ IT Solutions.

I am passionate about delivering excellent customer experiences, solving complex problems, and supporting business growth through efficient operations and collaboration.