BOOKKEEPING SPECIALIST | CUSTOMER SERVICE VA

I have over five years of experience in customer service and administrative support. I worked with Amazon and Alorica, where I handled customer inquiries, resolved issues, and maintained high service standards. I was promoted to Subject Matter Expert within my first year, supporting team members and ensuring accurate processes. I also have experience in data entry, logistics assistance, and administrative tasks, with strong attention to detail, organization, and efficiency in managing multiple responsibilities.

I have over five years of customer service experience, including email-based support for global customers through Amazon and Alorica. My role involved responding to customer inquiries, resolving order and account issues, and ensuring clear, professional communication through email. I focused on accuracy, timely responses, and maintaining high customer satisfaction. I was also promoted to Subject Matter Expert, where I assisted team members with complex cases while continuing to provide efficient and detailed email support.

I have over five years of experience in phone-based customer support, assisting customers through Amazon and Alorica. My role involved handling inbound calls, resolving order, account, and delivery concerns, and providing clear step-by-step solutions while maintaining professionalism and empathy. I was promoted to Subject Matter Expert within my first year, where I also guided team members with complex cases while continuing to deliver efficient and high-quality phone support.