I am a dedicated and versatile Customer Service and Executive Virtual Assistant with over 15 years of customer service experience, including face-to-face support, 5 years in the BPO industry handling phone,
Throughout my career, I have developed strong communication, problem-solving, and customer relationship skills by supporting clients in both in-person and remote environments. I am experienced in handling inquiries, resolving concerns, managing escalations, and delivering consistent, high-quality customer experiences.
I help businesses stay organized and efficient through reliable administrative support, CRM management, scheduling,
I also have skills in social media management, simple graphic design, and basic video editing to support online content needs.
Dependable, proactive, and detail-oriented, I am committed to providing smooth and reliable support that helps busy professionals and growing companies stay focused on what matters most.
Skills:
Customer Service & Client Support (Phone,
Appointment Scheduling & Calendar Management
CRM Management & Data Entry (High accuracy & updates)
Administrative Support & Task Coordination
Time Management & Multitasking in Fast-Paced Environments
Social Media Management & Content Organization
Basic Graphic Design (Canva) & Video Editing (CapCut, Filmora)
Spreadsheet Management & Online Record Keeping
Logistics, Order Tracking & Issue Resolution
Strong Communication Skills (Written & Verbal)
Attention to Detail & Problem-Solving
Reliable, Proactive & Process-Oriented Work Style
Experience: 10+ years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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- Lukas Rohler
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