Michael

Customer Service Representative/Ecommerce Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $3.64/hour ($640.01/month)

College Graduate

Last Active

October 20th, 2024 (167 days ago)

Member Since

May 31st, 2022

Profile Description

Exceptionally organized individual With 7+ years of customer service experience and with a strong work ethic and a positive attitude. Coming with excellent communication skills and email and chat handling skills to provide effective and efficient customer support duties. Bringing a high level of professionalism, as well as advanced customer service skills. Developed strong problem-solving skills, and strong computer/ data entry skills. Ability to organize, prioritize and work under extreme work pressure, heavy workload, and deadlines.

I'm a computer-oriented guy. In my previous job, I handled customer inquiries and complaints and account issues. I developed many of the skills required for this job, including answering PHONE, EMAIL, and CHAT, processing payments, and entering data on multiple computer programs. I answered it in a friendly and courteous manner. I have a knack for problem-solving.
Additionally, I am adept at:

* Consulting with customers to evaluate their needs, determine best services, and suggest additional services that may be of interest.
* Exceeding quotas for emails taken, and maintain accurate and complete customers account information.
* Ability to organize, prioritize and work under extreme work pressure, heavy workload, and deadlines.
* Computer skills include: MS Project, Excel, Word; Applix Word, Spreadsheet; PowerPoint, and various emails program. Additionally, proficiency in PowerPoint and various email programs such as Zendesk, Freshdesk, Gorgias, Shopify, Slack etc.

I am a self-starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs and I always give my best for the growth and welfare of the company.