Experienced Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Associates degree

Last Active

July 12th, 2026 (2 days ago)

Member Since

May 28th, 2022

Profile Description

Hi! I'm Honey Grace, a Customer Service and Guest Relations Professional from the Philippines with over 7 years of experience delivering exceptional customer support across telecommunications, home services, and UK property management.

My career began in the telecommunications industry, where I spent 1 year and 2 months assisting customers with billing, account management, and technical concerns. I then spent nearly 6 years supporting a handyman services account, coordinating appointments, managing service requests, and resolving customer concerns while ensuring a seamless experience from start to finish.

Most recently, I've been working as a Guest Relations Executive for a UK-based property management company, providing customer support through phone, email, and live chat. My responsibilities include assisting guests before, during, and after their stay, coordinating with housekeeping, maintenance teams, and property owners, handling booking enquiries, resolving escalations, and ensuring guests receive prompt and professional service.

Over the past 11 months, I've successfully balanced two full-time remote customer service roles while maintaining a high standard of performance. This experience has strengthened my ability to manage competing priorities, work independently, stay organized, and remain calm under pressure in fast-paced environments.

I'm experienced in:

Customer support via phone, email, and live chat
Guest relations and hospitality support
Complaint handling and conflict resolution
Booking management and reservation support
Coordinating with internal teams, contractors, and property owners
Managing multiple tasks while meeting deadlines
Providing empathetic, solution-focused customer service
Remote collaboration and communication

I'm a dependable, detail-oriented, and proactive professional who genuinely enjoys helping people. I believe great customer service goes beyond answering questions—it's about building trust, solving problems efficiently, and creating positive experiences that leave a lasting impression.

I'm always eager to learn, adapt to new systems, and contribute to a team that values professionalism, collaboration, and continuous improvement. My goal is to help businesses deliver outstanding customer experiences while growing alongside an organization that values excellence and service.

I look forward to the opportunity to work with you!