I have over 9 years of experience in the BPO industry, with a strong focus on customer service, billing support, operations, and administrative tasks across telco, healthcare, and property management accounts.
In my previous roles, I handled customer interactions, resolved billing and account issues, and ensured accurate documentation and follow-ups. I also managed collections and negotiated payment arrangements while maintaining positive client relationships.
I have experience in training and development, where I coached new hires and supported onboarding to ensure smooth transition to operations. I’ve trained over 100 employees, improving overall team performance.
Additionally, I supported lead generation and social media tasks, including client outreach, engagement, and CRM management.
I bring solid experience in support, coordination, and communication, with a sharp eye for detail. I stay organized, adjust quickly, and handle varied tasks efficiently, even in demanding environments.
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