Joanna

Remote Administrative & Legal Intake | Data Entry & Client Support

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Overview

Looking for full-time work (8 hours/day)

at $3.76/hour ($727.26/month)

Bachelor's degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

May 21st, 2022

Profile Description

I am a remote administrative and chat support professional with over 4 years of experience supporting US, Canadian, Australian, and UK-based law firms through an agency-based setup. I am now transitioning into freelance administrative, data entry, and virtual assistance roles, where I can apply my skills directly to client support.

My background includes legal client intake and lead qualification, where I gather and verify information, assess whether inquiries meet intake criteria, and document only valid, actionable matters. This work requires accuracy, sound judgment, and strict confidentiality. I have exposure to multiple areas of practice, including family law, personal injury, bankruptcy, civil, criminal, and real estate-related inquiries.

In addition to legal intake, I provide general administrative support such as data entry, inbox and chat management, document organization, and summarizing information for clarity and decision-making. I am proficient in Google Workspace and Microsoft Office, quick to learn new systems, and reliable in fast-paced remote environments.

Top Skills

Customer Support » Email Support

Customer Support » Technical Support

Experience: Less than 6 months

Office and Administration » Translation

Experience: Less than 6 months

Other Skills

Professional Services » Legal Services

Experience: 2 - 5 years

Provide real-time chat support to individuals seeking legal assistance across the United States, Canada, Australia, and the European Union. Conduct structured legal intake by collecting and validating client personal, case, and jurisdiction-specific information. Accurately document client details for attorney review, referral, and follow-up. Maintain strict confidentiality and compliance when handling sensitive legal and personal data across multiple regions. Follow defined legal workflows, scripts, and escalation procedures to ensure consistency and accuracy. Route qualified cases to appropriate legal teams or partner law firms based on client needs and location.

Customer Support

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Villanueva, Misamis Oriental

Tests Taken: IQ
Score: 112: DISC
Dominance: 49
Influence: 15
Steadiness: 13
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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