Aubrey

Operations Specialist

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.41/hour ($848.00/month)

High school diploma

Last Active

June 28th, 2026 (yesterday)

Member Since

May 19th, 2022

Profile Description

I have been working for 8 years. I handled and performed different roles such as a customer service rep, a technical support rep, a sales support rep, a coach, and a team leader within 8 years in the BPO industry.
I have advanced skills in email management, CRM, Knowledge Base Tools, and Microsoft Office, especially in excel. I also have basic knowledge in sales and customer service handling for ---------- addition, I have also attended several Leadership Training in my previous companies.
Below were the tasks I had before with my previous companies:
· Attending Client Meetings
· Attending Weekly Calibration
· Weekly coaching agent for opportunities and performance basis
· Securing daily attendance to pass LOB's interval
· Taking escalated calls, chat, and email
· Assisting agents when it comes to processes based on LOB's processes and policies
· Sending EOD reports via email.

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Content Creation » eBook Writing

Customer Support » Email Support

Office and Administration » Translation

Office and Administration » Personal Assistant

Marketing » Content Creation » Blogging

Marketing » Social Media Management » Facebook marketing

E-Commerce » Inventory Management » Quality Control

Customer Support » Sales Support

Office and Administration » Transcription

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

Basic Information

Age
36
Gender
Female
Website
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Address
Baguio City, Benguet
Tests Taken
IQ
Score:  122
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
Government ID
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