Virtual Assistant, Customer Service Representative, SMM

I have experience managing social media accounts for personal brands. My main tasks included creating and posting content, replying to comments and messages, and helping grow followers and engagement. I handled daily tasks like planning posts, writing captions, using the right hashtags, and making sure everything matched the creator’s brand and style. I also tracked the results of each post to see what worked best and adjusted the strategy to get better results. • Managed Instagram, TikTok, Facebook, and Twitter accounts • Created content using Canva and scheduled posts with Meta Business Suite and Buffer • Experienced in writing captions, choosing hashtags, and following trends • Handled DM replies, fan engagement, and community interaction • Built content calendars and followed posting schedules • Improved reach, engagement, and follower growth

I am a results-driven Chat Support Sales Specialist with hands-on experience in converting conversations into sales, providing excellent customer service, and building lasting customer relationships through live chat platforms. My background includes supporting high-traffic websites and subscription-based services, where I consistently exceeded sales targets while maintaining top-tier customer satisfaction. In my previous roles, I handled multiple live chat inquiries simultaneously, identified customer needs through active listening, and offered personalized product or service recommendations to increase conversions. I am skilled in using persuasive yet empathetic communication, objection handling, and upselling techniques to maximize every customer interaction. • 1+ years of experience in Chat Support with a strong focus on Sales Conversion • Proven track record of meeting and exceeding daily and monthly sales quotas through chat-based interactions • Expertise in product recommendation, cross-selling, and upselling strategies • Exceptional written communication skills, maintaining brand voice while building rapport with customers • Strong understanding of sales funnels, lead qualification, and customer psychology • Experience working with KPIs such as conversion rate, average order value (AOV), cart recovery rate, and CSAT

I am a detail-oriented Data Entry Specialist with a strong track record of accurately inputting, organizing, and maintaining data across multiple platforms and systems. With a background in administrative support and virtual assistance, I’ve developed sharp skills in data accuracy, speed, and confidentiality — ensuring every entry is precise and well-organized for efficient retrieval and reporting. I have experience working with spreadsheets, CRM systems, Google Workspace, and various data management tools. Whether it's encoding large volumes of information, cleaning and verifying data sets, or maintaining up-to-date records, I consistently meet deadlines while ensuring high-quality outputs. • Fast and accurate typing skills – 60+ WPM with 98%+ accuracy • Proficient in Microsoft Excel, Google Sheets, Airtable, Notion, Trello, and CRM systems • Experience in data cleaning, formatting, deduplication, and record maintenance • Familiar with data confidentiality protocols and handling sensitive information securely • Organized and efficient in managing large volumes of repetitive tasks without compromising quality • Able to follow detailed instructions and standard operating procedures (SOPs) precisely • Proven ability to work independently and meet deadlines in remote work settings

Amazon Vendor Central, Amazon Private Label, Amazon FBA, and Amazon

Billing, Copywriting, Call Support, and B2B

Amazon Vendor Central, Amazon Private Label, Amazon FBA, and Amazon