Art

Back Office / Email support // Customer Service Representati

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Associates degree

Last Active

July 10th, 2026 (today)

Member Since

May 15th, 2022

Profile Description

Customer service specialist with over 8 years of experience delivering high-quality support for global clients across email, chat, and phone channels. I previously worked as an Escalations Desk Support representative for Meta, handling complex and sensitive cases that required strong judgment, accuracy, and a high level of professionalism.

In addition to hands-on support, I have experience managing a team—overseeing daily operations, supporting agents, and ensuring service standards and KPIs are consistently met. I’m confident in handling escalations, de-escalating difficult situations, and finding solutions that balance customer satisfaction with business goals.

I’m highly proficient in tools such as Meta products, Zendesk, Salesforce, and other call center platforms. I adapt quickly to new systems, follow structured workflows, and consistently deliver results in fast-paced environments.

Reliable, detail-oriented, and client-focused, I take pride in providing a premium customer experience and representing the businesses I work with to a high standard. I’m always ready to contribute, whether independently or as part of a team.

Top Skills

Advertising » Facebook Ads

Experience: 2 - 5 years

Have experience in Meta Ads as Customer Support of the brand, can help with diagnosing what issue you are encountering with your ads specially with product issue, etc.

Customer Support

Experience: 5 - 10 years

I have 8+ years total experience in Customer Service including about a year in leadership, primarily in Omnichannel support (Chat-Email-Phone), handling high volumes of client inquiries while ensuring clear, accurate, and timely responses. I am skilled in problem-solving, managing escalations, and maintaining organized records while working efficiently in fast-paced, process-driven environments.