Customer Support VA | Zendesk | Gorgias | CRM | 8+ Years

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 8th, 2026 (2 days ago)

Member Since

May 11th, 2022

Profile Description

Hi, I’m Joana, a Customer Support Specialist with 8+ years of experience handling email, chat, and billing support across telecom, e-commerce, and fitness industries.

I’ve worked in high-volume environments, managing 20+ shared inboxes and handling 50–80 customer inquiries daily while maintaining high customer satisfaction and fast response times. I also have experience using CRM and ticketing systems such as Zendesk, Gorgias, and Helpscout to manage customer interactions, update records, and resolve issues efficiently.

I specialize in:
• Customer support (email, chat, social media)
• CRM & ticket management (Zendesk, Gorgias, Helpscout)
• Billing and dispute resolution
• Customer retention and escalation handling
• Maintaining brand voice and clear communication

I am reliable, detail-oriented, and able to work independently while ensuring customers receive timely and professional support.

I’m looking for a long-term opportunity where I can support your team and help improve customer experience.

Let’s work together!