3.5+ years delivering reliable VMware-based infrastructure, multi-platform endpoint support, and intelligent automation — with the precision, SLA focus, and documentation discipline that MSP environments demand.
Experience: 2 - 5 years
Architected and maintained a multi-team VMware vSphere infrastructure supporting developers and cross-functional operations. Ensured 99%+ uptime through proactive monitoring, rapid incident response, and documented recovery procedures.
Experience: 2 - 5 years
Established a structured incident management workflow including SLA-driven ticketing, RCA documentation, SOP creation, and a living knowledge base. Resulted in faster resolution times and reduced repeated incidents.
Experience: 5 - 10 years
Designed and deployed a suite of automation scripts using Python with Selenium and Appium frameworks, complemented by no-code tools. Reduced manual operational effort by 30% and accelerated repetitive workflows across teams.
Experience: Less than 6 months
Deployed and configured multiple Raspberry Pi devices with custom private IP networking and wireless setup for operational R&D projects. Managed end-to-end from hardware provisioning to network integration.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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