Customer Service Specialist| MED VA | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

July 15th, 2026 (4 days ago)

Member Since

May 4th, 2022

Profile Description

Hi! I am an experienced and reliable remote professional with over 7 years in customer service and administrative support, including 5 years in fully remote roles. Proven success across healthcare, real estate, beauty, and wellness industries, with expertise in inbound/outbound calls, retention, escalation handling, and appointment scheduling. Skilled in administrative tasks such as data entry, case processing, and record management
Helpdesk Support (Tier 1)VXI Global Holdings, IncNovember 2017 - July 2022Supported leading beauty brands under Guthy-Renker, specializing inretention, escalation, sales, and ticket issue resolution. Recognized fordelivering empathetic, solution-focused service that grow conversions,customer loyalty, and overall satisfaction.

Healthcare ConciergeConcentrixNovember 2022 - January 2024Assisted patients by coordinating with physician offices forappointment scheduling and provided clear guidance on insurancebenefits, coverage, and eligibility. Handled inbound calls withprofessionalism, resolving member concerns efficiently whilesupporting enrollment processes and maintaining compliance withhealthcare regulations.

Patient Coordinator Petersen Medical January 2024– September 2024Managed high-volume patient communications and prescriptionscheduling, resolving over 150 calls. Ensured timely case managerassignment via TIMS and promoted CPAP therapy adherence throughproactive outreach. Maintained 98?ta accuracy in patient intake,order entry, and insurance verification while ensuring compliance

Storage SpecialistNSA StorageSeptember 2024 - September 2025Involved inbound and outbound calls managing collections, handlingaccount inquiries, and coordinating unit rentals