Detail-oriented Quality Assurance Specialist with 11+ years of experience in quality assurance, customer support, and operations support. Skilled in process accuracy, operations coordination, and maintaining high-quality standards in fast-paced environments. Completed Amazon Virtual Assistant training with a focus on product research and continue to build my Amazon FBA knowledge through hands-on practice and self-study.
Experienced in supporting eCommerce operations through Menulog menu listing management, bringing strong attention to detail, organization, and analytical skills to help Amazon sellers grow their businesses.
Experience: 5 - 10 years
Experience: 5 - 10 years
Reviewed, audited, and managed digital menu listings for Menulog, ensuring menu accuracy, correct pricing, product descriptions, categories, modifiers, and timely updates in accordance with client requirements and quality standards.
Experience: 10+ years
Results-driven Quality Assurance Specialist with 11+ years of experience in quality monitoring, performance coaching, and data-driven process improvement within BPO and customer support environments. Proven track record of driving quality compliance, enhancing customer satisfaction, and influencing operational performance through actionable insights and cross-functional collaboration. Skilled in analytics, calibration leadership, and continuous improvement methodologies.
Experience: 5 - 10 years
Reviewed, audited, and managed digital menu listings for Menulog, ensuring menu accuracy, correct pricing, product descriptions, categories, modifiers, and timely updates in accordance with client requirements and quality standards.
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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