MS Office Proficient
Exceptional Customer Service
Experienced Product Researcher and
Experienced Implementations and Lodgements officer
CRMs Proficient in:
-MyProsperity
-SalesForce
-XPlan
-WorkSorted
-BigContacts
-WeWork
CRMs Experienced in:
-COIN
-Pluto Soft
-WealthBox
Research Tools Familiar With:
-Morningstar
-Lonsec
-Chant West
Platforms Experienced With
-Expand
-Netwealth
-Macquarie WRAP
-HUB24
-AMP | AMP Life Portal
-North
-MLC MasterKey | WRAP | Insurance
-CFS FirstNet | CFS First Wrap
-AustralianSuper
-ART and many more
Recent Role and Tasks with previous employer:
NOVA WEALTH ADVISERS | ADVISER ASSISTANT | JULY 2024-AUGUST 2025
-Set workflow systems and guidelines along with Advisers.
-Set precedent for new hires on following the standards by giving them guidelines on the following:
>Workflow and Tasks Management
>Booking management
>CRM integration with XPLAN
>Setting up rooms in the CRM to upload and store client files safely.
>Sending off documents via DocuSign and taking note of signing
order, subject line, and body.
>Creating and updated Checklists as necessary.
>Folders and subfolders management for uniformity.
-Prepared New/Review Meeting Pack for Discovery and Review Meetings.
-Researche Products in preparation for Advice Strategy and Production.
-Insurance Quotation
-Prepared Implementation Forms.
-Lodged Application Forms.
-Constantly follow up lodged applications.
-Updated clients with the implementation progress and completion.
-Helped Advisers with auditing Implementations made.
-Managed Company phone and answer clients’ queries regarding
>Booking appointments
>Questions on their Advice Recommendations
>Questions on their Applications and Outstanding Requirements
-Trained new colleagues with our processes.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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