Reliable Virtual Assistant |Admin, CRM, Scheduling & Support

Overview

Looking for full-time work (8 hours/day)

at $4.87/hour ($944.00/month)

Associates degree

Last Active

June 3rd, 2026 (4 days ago)

Member Since

April 21st, 2022

Profile Description

I am an experienced Virtual Assistant with two years of remote work experience, including one year as a Medical Virtual Assistant, combined with over five years of professional experience as a Customer Service Representative and IT Helpdesk support. I have supported businesses in healthcare, hospitality (Hotel Pod in Australia), retail, real estate, tax preparation, and property management. I am detail-oriented, dependable, and able to work independently while maintaining a high level of professionalism, accuracy, and confidentiality.

Virtual Assistant and Medical Virtual Assistant Experience

Organized and maintained medical documents using the client’s EHR system
Encoded procedures ordered by physicians and updated patient records
Contacted patient insurance providers to verify active and in-network coverage
Called and sent reminders to patients regarding appointments and schedules
Processed prescription prior authorizations and assisted with documentation
Managed email and calendar systems to ensure smooth daily operations
Updated CRM platforms including Zendesk and Salesforce with accurate information
Created and organized contracts, reports, and business documents
Performed data entry, research, and administrative tasks as required.

Executive and Industry-Specific Virtual Assistance

Assisted with tax preparation by organizing financial documents and managing spreadsheets
Supported real estate professionals with contract creation, scheduling property showings, and client communications
Provided administrative support for a party store including inventory tracking, order coordination, and handling customer inquiries
Helped with property management tasks such as tenant communication, document organization, and maintenance scheduling
Delivered reliable remote support across multiple industries to ensure smooth day-to-day operations

Hotel Virtual Reception (Hotel Pod – Australia)

Responded to guest inquiries and handled requests via chat and email
Assisted with booking reservations, extensions, and alterations
Maintained and organized the hotel calendar
Scheduled on-site cleaners and coordinated room readiness
Assisted guests with virtual key access using Goki

Customer Service and IT Helpdesk Experience (5+ Years)

Delivered support via phone, email, and live chat for telecommunications, hospitality (Airbnb), and retail accounts
Assisted with billing, reservations, account updates, and technical issue resolution
Provided first-level IT troubleshooting for hardware, software, and network concerns
Logged, tracked, and resolved i ---------- using ticketing systems, escalating when necessary
Maintained high customer satisfaction by using clear, empathetic communication and efficient problem-solving.

Tools and Systems
Google Workspace, Microsoft Office
Zendesk and Salesforce (CRM)
Slack, Trello, and collaboration tools
EHR and scheduling systems

Education and Certification

Associate Degree in Business and Office Administration – AMA Computer Learning Center
Lean Six Sigma White Belt
The VA Camp – Virtual Assistant Training

I help business owners save time, reduce workload, improve organization, and provide consistent support so they can focus on growing their business. I am currently seeking long-term or part-time remote virtual assistant opportunities where I can contribute my skills, reliability, and commitment to high-quality work.