Karen

Operations & Customer Support Leader | 20+ Years in Customer Service, Team Leade

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Overview

Looking for full-time work (8 hours/day)

at $8.35/hour ($1,600.00/month)

Bachelors degree

Last Active

June 29th, 2026 (yesterday)

Member Since

June 24th, 2015

Profile Description

I am a results-driven Customer Support and Operations professional with more than 20 years of experience leading teams, improving processes, and delivering exceptional customer experiences.
My background includes customer service management, quality assurance, executive assistance, team leadership, training, performance coaching, SOP development, reporting, and process improvement. I have successfully managed remote teams, conducted quality evaluations, tracked KPIs, and implemented operational improvements that increased efficiency and customer satisfaction.

I am experienced in email, chat, and phone support, CRM management, calendar and inbox management, project coordination, reporting, and cross-functional collaboration. My technical skills include Google Workspace, Microsoft Office, Zoho, Shopify, Xero, Pipedrive, Smartsheet, Trello, Asana, Slack, and various customer support platforms.

I am proactive, detail-oriented, highly organized, and committed to delivering excellent results. Whether supporting executives, managing customer operations, or leading teams, I bring professionalism, accountability, and a strong focus on continuous improvement.

I am currently seeking long-term opportunities in Operations Management, Customer Support Leadership, Executive Assistance, Quality Assurance, or Team Management.

Top Skills

Professional Services » Management Services » Call Center Operations Management

Experience: Less than 6 months

I have been working in a call center as team leader for more than 8 years. Coaching, Providing reports, SOPs, KPIs is something that I can deliver. I understand how corporate works.