ERIC

QUALITY ANALYST

Verified

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Overview

Looking for part-time work (5 hours/day)

at $6.62/hour ($800.00/month)

Bachelors degree

Last Active

July 8th, 2026 (yesterday)

Member Since

April 19th, 2022

Profile Description

I HAVE MORE THAN 8 YEARS OF EXPERIENCE IN THE BPO INDUSTRY AS A CUSTOMER AND TECHNICAL SUPPORT REPRESENTATIVE, BACK OFFICE SUPPORT, CHAT/EMAIL SUPPORT AND AS A QUALITY ANALYST FOR MORE THAN TWO YEARS, THEN LATER ON ASSIGNED AS AN INTERN QUALITY SUPERVISOR FOR A FINANCIAL ACCOUNT. I HANDLED MULTIPLE ACCOUNTS AND A TEAM OF QUALITY ANALYSTS. AS A TEAM LEADER, I AM RESPONSIBLE FOR DOING THE DAILY, WEEKLY & MONTHLY QUALITY PERFORMANCE REPORTS FOR EACH ACCOUNT UNDER MY TEAM. I ALSO DO AN ANALYSIS OF THE TEAM'S QUALITY PERFORMANCE FOR THE TOP OUTLIERS AND PUT IN PLACE ANY CORRECTIVE ACTIONS NEEDED. I AM ALSO RESPONSIBLE FOR ATTENDING TEA ---------- ETINGS WITH THE CLIENTS, TEAM LEADERS, AS WELL AS TEAM MANAGERS; TO DISCUSS IMPROVEMENT TO ACHIEVE A COMMON GOAL AND TO IMPROVE THE PERFORMANCE OF THE TEAM AS A WHOLE. IN ADDITION, I CAN SAY THAT, I HAVE A WIDER SCOPE OF EXPERIENCE WITH CUSTOMER INTERACTIONS, AS I SUPPORTED INBOUND AND OUTBOUND CALLS, TECHNICAL SUPPORT, FRAUD, AND LASTLY, DISPUTES AND INVESTIGATION FOR FINANCIAL ACCOUNTS. WORKED PREVIOUSLY AS REPORTING ANALYST (MORTGAGE SERVICING) FOR MORE THAN SIX MONTHS NOW IN A REAL ESTATE COMPANY LOCATED IN THE USA. CURRENTLY, I AM A WORKING AS HEALTH CARE ASSISTANT IN IRELAND, AND I AM LOOKING FOR A PART TIME JOB.

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Customer Support » Technical Support

Other Skills

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Customer Support » Email Support

Basic Information

Age: 39

Gender: Male

Website: Sign Up with Pro Account to View

Address: HINIGARAN, NEGROS OCCIDENTAL

Tests Taken: IQ
Score: 105: DISC
Dominance: 21%
Influence: 14%
Steadiness: 37%
Compliance: 28%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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