Customer Service Representative

Overview

Looking for full-time work (10 hours/day)

at $8.29/hour ($2,000.00/month)

Associates degree

Last Active

July 1st, 2026 (9 days ago)

Member Since

April 10th, 2022

Profile Description

Executive Assistant (3 Years) | Operations Manager (2 Years) | Customer Service Representative (5 Years) | Lead Generation | Dropshipping Management
I am a dedicated and results-oriented professional with 3 years of experience as an Executive Assistant, 2 years as an Operations Manager, and 5 years in Customer Service. My background spans administrative support, team leadership, customer relations, lead generation, and e-commerce operations, allowing me to deliver comprehensive and reliable support across multiple business functions.
Professional Experience & Core Expertise
Executive Assistance – 3 Years
Calendar, email, and schedule management
Meeting coordination, agenda preparation, and documentation
SOP development, report creation, and project tracking
Communication with executives, clients, and internal teams
Maintaining organization, workflow efficiency, and confidentiality
Operations / Team Manager – 2 Years
Supervising tea ---------- mbers and overseeing daily operations
Performance monitoring and KPI management
Process improvement and workflow optimization
Training, coaching, and ensuring compliance with company standards
Managing tasks, deadlines, and operational deliverables
Customer Service Representative – 5 Years
Handling high-volume inquiries through email, chat, and phone
Efficiently resolving concerns, escalations, refunds, and technical issues
Maintaining strong customer satisfaction metrics
Utilizing CRM and support platforms (Zendesk, Gorgias, Freshdesk, etc.)
Delivering professional, empathetic, and solution-focused service
Lead Generation & Admin Support
Prospect research, data entry, and CRM management
Lead qualification and outreach assistance
Appointment setting and pipeline organization
Dropshipping / E-commerce Management
Order processing, fulfillment coordination, and issue resolution
Supplier communication and product research
Shopify store oversight and operational support
Ensuring accuracy, timeliness, and strong customer experience
Professional Qualities
I am highly organized, dependable, and committed to delivering high-quality results. I excel in fast-paced environments, adapt quickly to new systems, and consistently maintain a professional and proactive approach. My goal is to help businesses stay efficient, organized, and focused on growth.
If you are seeking a reliable and experienced professional who can support your operations, strengthen your customer experience, and manage administrative or e-commerce tasks effectively, I would be glad to assist.