Ethel

ECommerce Virtual Assistant

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $8.26/hour ($1,600.00/month)

Last Active

July 20th, 2026 (3 days ago)

Member Since

April 5th, 2022

Profile Description

I am a Customer Experience Lead with a strong background in eCommerce operations and customer support. I currently support a fast-growing, heavily marketed women’s supplement brand, where I oversee customer experience through email support, ensuring timely and accurate resolution of order inquiries, shipping concerns, returns, and product-related questions.

I have hands-on experience with Shopify for order management, Gorgias for customer support, Loop Returns for return and exchange processing, Logic Pod for warehouse management, and Slack for cross-functional team collaboration. I thrive in fast-paced environments where attention to detail, problem-solving, and clear communication are essential to delivering an exceptional customer experience.

My experience has strengthened my ability to streamline support processes, collaborate with fulfillment and warehouse teams, and build trust with customers through empathetic and solution-oriented service. I am passionate about creating positive customer experiences while continuously improving workflows and team efficiency.