Virtual Assistant

• Develops, writes, and maintains high-quality technical documentation (user guides, admin guides, release notes, online help) for Infor M3 Business Engine (Maintenance, Sales, Rental, Project, Service Management) and Infor M3 EQM, aligned with service updates and feature releases, ensuring clarity, accuracy, and adherence to Infor’s language and writing standards. • Authors structured, reusable content in DITA XML and manages documentation workflows in IXIASOFT CCMS via the CCMS Eclipse and web interface. • Acts as the primary point of contact for documentation projects, scheduling and conducting interviews with SMEs, Product Managers, and Development teams to gather technical information and validate content accuracy. • Manages and prioritizes documentation tasks and sprints using JIRA tickets, ensuring all assigned work meets project deadlines and follows defined Agile/Scrum methodologies. • Explores and pilots the use of Copilot and Infor Gen AI tools to increase content efficiency, assist with code examples, and generate drafts or summarize complex concepts, demonstrating a commitment to advanced documentation practices. • Conducts thorough peer reviews and actively participates in reviews with Content Analysts to ensure grammatical correctness, technical accuracy, and consistency across all documentation deliverables.

I worked as a Logistics Specialist for over 5 years - with experience in ocean and air import and export transactions and logistics and supply chain.

Infor LN Enterprise Resource Planning (ERP) modules: Manufacturing, Enterprise Planning, Order Management (Sales and Purchase), Warehousing, Tools, Product Lifecycle Management (PLM) for Discrete Resolves customer product issues focusing on product functionality, operating environments, system configuration/ setup and bugs/enhancements Achieves timely updates and resolution by utilizing analytical skills in problem interpretation, checking debug bshell logs, replications and optimizing the assigned tracking system, knowledge base, support materials, communication channels, and process tools like Sumo Logic, Jackdb, JIRA Responsible for appropriate referral to other support analysts, provides feedback to Development and liaises with other departments to ensure proper handling of customer issues, defects, and API/customization requests Product enhancement/development, testing fixes and new versions, verifying compatibility and providing feedback