E-Commerce / Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors Degree

Last Active

July 1st, 2026 (9 days ago)

Member Since

March 25th, 2022

Profile Description

Most e-commerce store owners want to focus on growing their business, marketing their products, and increasing sales. Behind every successful store is someone keeping operations smooth, customers happy, and suppliers accountable—that’s where I come in.

With 9 years of experience in Shopify, dropshipping, and virtual assistance, I help businesses manage operations, customer support, supplier issues, and general administrative tasks—ensuring your store runs efficiently and your customers stay satisfied. I’m experienced in handling disputes, delays, order adjustments, and communication with all types of suppliers, while also providing top-notch support across email, chat, and social media channels.

Here’s how I can support your business:

Customer Support & Management
- Handle inquiries, refunds, replacements, and escalations in accordance with company policies
- Create and maintain SOPs for support workflows, including refund and replacement flows
- Organize support processes to improve response time, efficiency, and customer satisfaction
- Use tools like Zendesk, Gorgias, Freshdesk, Re:Amaze, Google Workspace, and similar platforms
- Provide professional email, chat, and social media support

Shopify & E-commerce Operations
- Process orders, track shipments, and resolve delivery issues
- Set up apps for marketing, reviews, and customer engagement
- Monitor workflows to prevent operational bottlenecks

Supplier & Fulfillment Expertise
- Communicate and negotiate with suppliers to prevent delays
- Handle disputes, order adjustments, and payment issues
- Coordinate sourcing, fulfillment, and inventory management

Dropshipping & Product Management
- Manage orders across CJ Dropshipping, Alibaba, DSers, and Eprolo
- Upload and organize product listings with descriptions, images, and pricing
- Track inventory, low-stock alerts, and restocks

General Virtual Assistant (GVA) Tasks
- Calendar and email management, scheduling, and follow-ups
- Data entry, research, and reporting
- Organizing files, documents, and operational workflows
- Supporting daily administrative tasks to save you time and increase productivity

I’m reliable, detail-oriented, and proactive, ensuring operations, support, and admin tasks run smoothly so you can focus on growing your business.