Promotional Products Industry/ E-commerce & Helpdesk All-Ro

I am a highly experienced Customer Support and E-commerce Specialist with a strong background supporting customers across e-commerce, dropshipping, and promotional product industries. I have handled end-to-end customer journeys, from pre-sales enquiries and quoting through to order processing, delivery coordination, and post-sales support, ensuring a smooth and positive customer experience at every stage. I have extensive experience managing customer communications through Zendesk, Freshdesk, email, and CRM platforms, responding to high volumes of enquiries while maintaining accuracy, professionalism, and empathy. My support work includes handling product enquiries, pricing and quote requests, order updates, shipping concerns, returns, refunds, and escalations, always with a focus on resolution and customer satisfaction.

In the realm of property management, I had effectively managed and oversaw real estate properties on behalf of landlords under the agency in the UK, with the ultimate goal of fostering longer tenancies and maximizing property value. Meeting the aim contributes to profitability, stability, and positive relationships within real estate investments. This entails a multifaceted approach involving tasks such as managing tenant relations, negotiating lease agreements and renewals, ensuring timely rent collection, keeping a record of property maintenance requests, chasing bills or rent arrears etc.

In e-commerce, I supported a retailer with 5,000+ products including batteries, chargers, printer inks, gaming gear, vacuum batteries, and home equipment accessories. I assisted customers with: Product compatibility and troubleshooting Order tracking and delivery issues Refunds, returns, and replacements Payment and billing enquiries I regularly used Shopify to process refunds, update product listings, manage inventory, and assist with order fulfilment. I also worked with real-time shipping rates and logistics coordination using carriers such as AusPost, DHL, and Aramex, ensuring customers received accurate delivery expectations. In the dropshipping and promotional products space, I handled customer and client support alongside sales coordination. This included: Responding to quote requests and product enquiries Preparing quotes and invoices using Zoho CRM Coordinating with suppliers and production teams on MOQs, lead times, and custom branding Working with graphic designers to manage digital proofs and artwork approvals Communicating clearly with clients regarding production timelines, revisions, and delivery expectations I am highly skilled in managing complex orders, including customised products with multiple instructions, logo placements, colour variations, and tight deadlines. I ensure customers fully understand specifications, pricing, and timelines, reducing errors and improving overall satisfaction. Throughout my roles, I have built a reputation for being detail-oriented, reliable, and customer-focused, balancing efficiency with a friendly and supportive communication style. I am comfortable working independently in fast-paced environments, handling sensitive situations professionally, and collaborating with internal teams such as sales, warehouse, production, and finance to resolve issues quickly.