Customer Care Support| Remote Sales Representative |

Experienced in handling customer inquiries, resolving issues, and providing professional assistance through phone, email, and chat. Developed strong communication and problem-solving skills while working as a Customer Service Representative at Alorica Inc., ensuring customer satisfaction and efficient issue resolution.

Performed outbound cold calls to potential clients to introduce services, generate leads, and engage prospects. Demonstrated confidence in communication, objection handling, and maintaining a professional tone while reaching out to new contacts.

Experienced in contacting potential clients, qualifying leads, and scheduling appointments for consultations. Maintained organized records of leads and ensured timely follow-ups to support sales and business growth.

Experience updating customer records, tracking leads, and maintaining organized client information within customer relationship management systems.

Experienced in providing administrative assistance such as organizing documents, managing information, maintaining records, and supporting daily operational tasks to improve workflow efficiency.

Skilled in accurate data entry, information verification, and document processing. Experienced in capturing and validating demographic and biometric data while working with the Philippine Statistics Authority, ensuring accuracy and confidentiality.

Strong verbal and written communication skills developed through years of customer service and client interaction.

Experienced in handling inbound customer calls, assisting clients with inquiries, resolving issues, and providing accurate information about products and services. Developed strong listening, communication, and problem-solving skills while working as a Customer Service Representative at Alorica Inc., ensuring a positive customer experience and efficient call handling.