- monitoring transactions (calls,
-
RCA and delivering coaching
- data analysis
- dashboard creation
- CSAT/DSAT/F.I/FCR scrubbing
- client and internal calibrations
- QA Talks and Quality-related meetings
- Risk audits
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.