Customer Support | Back Office | Quality Assurance

Experienced in handling customer support through email, voice, and chat channels in a fast-paced BPO environment. Assisted customers with order inquiries, billing concerns, account management, and issue resolution while maintaining a high level of professionalism and empathy. Skilled in managing high-volume tickets, ensuring timely responses, and delivering accurate solutions. Strong communication skills, active listening, and the ability to de-escalate concerns and provide a positive customer experience.

Experienced in Quality Assurance within a customer support environment, responsible for monitoring and evaluating email, chat, and voice interactions to ensure compliance with company standards and processes. Identified performance gaps, inconsistencies, and process issues, and provided actionable feedback to improve agent performance and customer experience. Maintained detailed audit reports, tracked trends, and supported continuous process improvement. Known for strong analytical skills, attention to detail, and the ability to maintain accuracy across high-volume evaluations.

Experienced in back-office support tasks including order processing, data entry, and record management. Assisted in generating return labels (manual and system-generated), reviewing order details for accuracy, and coordinating with internal teams to resolve discrepancies. Maintained organized documentation, updated customer and order records, and ensured all tasks were completed accurately and within required timelines. Known for strong attention to detail, organization, and ability to handle repetitive tasks with consistency.

Handled customer support primarily through email, assisting customers with order inquiries, billing concerns, account updates, and issue resolution. Ensured clear, professional, and empathetic communication in every interaction. Managed high-volume inboxes while maintaining fast response times and high accuracy. Skilled in investigating issues, providing complete resolutions, and documenting cases properly within CRM systems.

Provided real-time customer support through chat, assisting customers with order inquiries, billing concerns, account updates, and issue resolution. Maintained clear, professional, and empathetic communication while handling multiple chats simultaneously. Ensured quick response times, accurate information, and effective problem-solving to deliver a positive customer experience.