IT Service Desk professional with over 5 years of experience in technical support and customer
service. Skilled in troubleshooting hardware and software issues, supporting end-users, and
managing tickets using industry tools. Knowledgeable in networking fundamentals, Active
Directory, and Microsoft 365. Committed to delivering efficient solutions and improving user
Experience: 1 - 2 years
Assisting customer on billing inquiries and troubleshooting. Sell latest gadgets to potential customers and loyal customers
Experience: 2 - 5 years
Responsible for managing IT service requests, incidents, and workflows using ServiceNow to ensure efficient issue resolution and high-quality user support.
Experience: 2 - 5 years
Reset passwords, unlock accounts, and enforce security policies
Experience: 2 - 5 years
Responsible for administering and supporting Microsoft 365 services to ensure seamless communication, collaboration, and secure access for users.
Experience: 2 - 5 years
Diagnose and troubleshoot network problems such as slow connectivity, outages, and configuration errors
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