Operations and Client Relationship Leader

Overview

Looking for full-time work (8 hours/day)

at $9.43/hour ($1,818.18/month)

Associates degree

Last Active

June 22nd, 2026 (2 days ago)

Member Since

March 15th, 2022

Profile Description

20 years of experience in Customer Service Operations and Client Services.
Responsible in managing multiple client operations.
Employee Satisfaction advocate.
Create and implement action plans to meet and exceed client KPIs/SLAs.
Support seasonal growth during clients' peak season - staff and leadership onboarding.
Manage steady and seasonal programs. Involvement in creating and implementing project plans for start-up programs, and ramp seasonal programs up to 5,000+ FTE (double from steady state).
Farming for additional business from existing clients. Leadership development to build bench strength to support growth.
Experience in different verticals – Travel, Financial, Health Care, Technical programs.
Awarded several new LOBs by executing operational excellence and maintaining great client-vendor relationship.
Plan and budget financials.