I am a Customer Service Professional with over 7 years of experience in the BPO

Handled customer and partner inquiries related to hotel bookings and accommodations through email communication. Responsibilities included: •Responding promptly and professionally to reservation requests, modifications, and cancellations. •Addressing concerns about hotel stays, billing issues, and service expectations with clarity and accuracy. •Coordinating with hotel partners to resolve booking discrepancies and ensure smooth guest experiences. •Applying empathy in every interaction to reassure customers, build trust, and maintain positive relationships. •Delivering solutions that balanced customer satisfaction with business policies, ensuring both efficiency and care.

Assisted customers with troubleshooting internet connectivity issues, providing clear step-by-step guidance to resolve problems efficiently. Dispatched technicians when necessary, ensuring service continuity and customer satisfaction. Focused on resolving issues during the first interaction to minimize repeat calls, while consistently observing call time targets and maintaining high-quality support standards.

Customer Service Specialist – Multi-Account Support •Delivered customer assistance across technical, sales, billing, travel, and telecommunications accounts, adapting communication style to diverse needs. •Technical: Resolved product and service issues with clear troubleshooting and step-by-step guidance. •Sales: Supported inquiries on product features, promotions, and order processing, ensuring customer satisfaction. •Billing: Clarified charges, resolved payment discrepancies, and processed account adjustments with accuracy. •Travel: Handled hotel booking requests, modifications, and partner coordination to ensure smooth guest experiences. •Telecommunications: Assisted with service activations, plan changes, and connectivity concerns, applying empathy and professionalism. •Consistently applied empathy, problem-solving, and detail orientation to build trust and deliver excellent customer experiences.

Delivered fast and empathetic assistance to customers via chat, resolving technical issues with internet, phone, and cable services. Handled billing concerns, processed orders, and provided upselling opportunities while serving as the frontline in customer retention. Known for quick problem-solving, clear communication, and ensuring customer satisfaction through efficient, solution-focused support.