Gene

Senior Customer & Sales Support Specialist | E-commerce & Fintech

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Overview

Looking for any work (10 hours/day)

at $5.02/hour ($1,200.00/month)

Bachelors degree

Last Active

June 10th, 2026 (2 days ago)

Member Since

March 12th, 2022

Profile Description

15+ years of corporate experience. Zero hand-holding required. Professionalism guaranteed.

If you are tired of freelancers who miss shifts, communicate poorly, or lack the technical depth to solve real problems, I am here to elevate your customer operations.

My career has been built inside highly regulated, high-standard environments—from managing client relations for the London Stock Exchange Group to driving backend sales for scaling e-commerce platforms. I bring an enterprise-grade approach to your daily operations, ensuring your customers are treated with the highest level of care and clarity.

Why my professional background benefits your business:
• Senior-Level Oversight: Proven experience stepping into senior roles, resolving complex tickets, and helping tea ---------- mbers make informed decisions.
• High-Impact Communication: Master of multi-channel support (Inbound/Outbound Calls, Live Chat, Email) with a strict focus on clarity and brand alignment.
• Revenue Protection & Lift: Expert at handling sensitive technical troubleshooting (including API product lines) while capitalizing on outbound upselling opportunities.

Tool Stack: Zendesk, Salesforce, WooCommerce, RingCentral, Zoho, and advanced AI systems (Chat GPT and Claude)