Customer Support & Operations Manager | QA & Team Leadership Expert

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Undergraduate

Last Active

July 12th, 2026 (today)

Member Since

March 8th, 2022

Profile Description

I am a Customer Support and Operations Specialist with over 4 years of experience in customer service, quality assurance, and team supervision. I have worked with international clients and remote teams, supporting both high-volume service accounts and healthcare operations.

I have managed teams of 15+ agents, conducted performance coaching, handled escalations, and improved quality performance through structured audits and process improvements. I understand KPIs, customer satisfaction metrics, and operational workflows.

Currently, I support a Canada-based pharmacy remotely, assisting with order processing, prescription coordination, shipment monitoring, and patient communication. This role requires accuracy, confidentiality, and strong attention to detail.

Here’s what I can help you with:

• Customer support (email, chat, phone)
• Team supervision and coaching
• Quality assurance and performance monitoring
• Escalation handling
• Order processing and operations coordination
• CRM and ticket management
• Process improvement and reporting

I am detail-oriented, reliable, and comfortable working independently. I adapt quickly to new systems and take ownership of my responsibilities. I am looking for a long-term opportunity where I can contribute to operational growth and provide consistent, high-quality support.

I am available full-time and open to working in different time zones.