I am a results-driven Virtual Professional with nearly a decade of solid experience in B2B & B2C sales, accounts receivable management, customer onboarding, retention, and support along with backend office tasks.
Most recently, I served as a Business Operations & Customer Success Executive for a nutraceutical company based in Singapore, where I managed diverse responsibilities including sales coordination, client relationship management, process optimization, and administrative support ensuring smooth operations and exceptional customer experiences.
Prior to that, I worked as a Sales Desk Associate and later as a Quality Control Inspector for a corporate housing company in Spokane, WA, overseeing lease coordination, call center operations, and quality assurance to maintain high service standards.
Whether collaborating with a team or working independently, I thrive in fast-paced environments and am committed to driving measurable results. I bring reliability, adaptability, and a solutions-focused mindset, ensuring that both clients and stakeholders are consistently well taken care of.
Experience: 5 - 10 years
exceptional customer assistance including onboarding, retention and complaint resolution via phone, chat and email support
Experience: 2 - 5 years
tenant relations, leasing management for both short and long term leases, rental collection, tenant screening, complaints' resolution, housekeeping & maintenance coordination, inventory management to maximize property occupancy
Experience: 5 - 10 years
C2 (Advanced Mastery). I used to be an ESL teacher as well as an IELTS and TOEIC coach.
Experience: 6 months - 1 year
performed periodic review and evaluation of the software, procedures and existing workflow of the company
Experience: 2 - 5 years
various tasks performed such as the upkeep of customer documents (leases, credit card authorization, databases etc),manning of communication channels (calls, text messages, website)
Experience: 2 - 5 years
Experience: 2 - 5 years
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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