Operations Manager - Short Term Rentals - Guest Liaison

Overview

Looking for full-time work (8 hours/day)

at $7.43/hour ($1,440.00/month)

Bachelors degree

Last Active

July 6th, 2026 (17 days ago)

Member Since

March 5th, 2022

Profile Description

JOB TITLE:
OPERATIONS TEAM LEADER December 2020 - August 2023
JOB DESCRIPTIONS:
Managing Team performance by monitoring their tickets in their bucket. 
Develop team strengths and improve weaknesses by coaching to address the
opportunities of the tea ---------- mber, provide constant feedback to keep track of their
performance. 
Relaying company updates, meetings, leave approvals, payroll.
Handle supervisor escalation from the users
Assist tea ---------- mbers to ensure service level agreements are adhered to and
performance metrics met, including, but not limited to: taking escalated Supervisor
calls, evaluating call recordings and QA call review, if applicable based on client
requirements. 
Creating and/or facilitating team huddles, presentations and team contest to engage
our team.
Champion company core values and other company programs to engage and
motivate our tea ---------- mbers.
Confidently and effectively deliver coaching and constructive feedback to
employees to increase engagement and improve performance, including, as
required, corrective action through disciplinary processes

JOB TITLE:
OPERATION Cu ---------- mer Service Representative -
SUBJECT MATTER EXPERT (March 01, 2020 -
December 27, 2020)

JOB DESCRIPTIONS:
Help and assist ambassador regarding the workflows, procesess
Handle Losses Approval
Que Management, checking open and pending tickets of ambassadors to provide suggestions on how to solve the tickets quickly.

JOB TITLE:
OPERATION Cu ---------- mer Service Representative ll (March 11, 2019 - March 01, 2020)
JOB DESCRIPTIONS:
 Day to day operations through phone, chat, messaging and email
Handling cu ---------- mers complaint
Mediator to both parties, Host and Guest
Provide amicable resolution
Help navigate the user on how to use the application
Help user troubleshoot with the application.

FOOD AND BEVERAGES STAFF 
Feb 09, 2017 – February 25, 2019 / THE ADC HOTEL 
Responsible for handling reservations, table setup, greeting cu ---------- mers, taking orders,
bringing dishes, and cleaning tables and handling cu ---------- mer complaints and special
requirements.
Maintained, ---------- cked, and displayed food and liquors, Performed opening and closing
duties. 
Catering event services to clients such as weddings, birthdays, baptism and any
other occasions.
Maintained cleanliness of the workstation. 
Coordinated with other departments for any updates. 
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.