089e9b041edd2d98f884 c0 009

Customer Service

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 40,000.00/month
( $729 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.21 USD/hr )
EXPERIENCE OVERVIEW
3 Years in working as a customer service
BASIC INFORMATION
Age:
27
Gender:
Male
Location:
Naga City, Camarines Sur
Tests Taken:
IQ
Score:  125

DISC
Dominance:35
Influence:23
Steadiness:35
Compliance:7

English
 B2(Upper Intermediate)
Last Active:
July 1st, 2022 (6 days ago)
Member Since:
March 5th, 2022
SKILL SUMMARY

JOB TITLE:
OPERATIONS TEAM LEADER December 28, 2020 - Present
JOB DESCRIPTIONS:
Managing Team performance by
monitoring their tickets in their bucket.
Develop team strengths and improve weaknesses by coaching to address the opportunities of the teap lwmber, provide constant feedback to keep track of their performance.
Relaying company updates, meetings, leave approvals, payroll.
Handle supervisor escalation from the users

JOB TITLE:
OPERATION Cuujzmer Service Representative -
SUBJECT MATTER EXPERT(March 01, 2020 -
December 27, 2020)

JOB DESCRIPTIONS:
Help and assist ambassador regarding the workflows, possess
Handle Losses Approval
Que Management, checking open and pending tickets of ambassadors to provide suggestions on how to solve the tickets quickly.

JOB TITLE:
OPERATION Cuiuimer Service Representative ll (March 11, 2019 - March 01, 2020)
JOB DESCRIPTIONS:
Received Inbound Calls, perform outbound calls, chat and emails.
Handle Ongoing Trip Issues, cancellations, and refund requests.
Perfork lxdiation to two different parties, (host and guest) to provide a solution.
Handle Application Problems/Inquiries

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Personal Assistant
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Personal Assistant
  • Travel Planning

English
EXPERIENCE

I have three years experience working as a customer service representative. We've been dealing with foreign users of the product of the company and addressing their concerns. It is being done through phone calls, chat and emails. Within these years of experience, I also manage a team as a team leader enhancing their skills on how to handle the customers concerns in a an efficient and effective ways.

SKILL RATING
  • Speaking
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Technical Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing

Graphics & Multimedia
SKILL RATING
  • Video Editing

Finance & Management
SKILL RATING
  • Payroll

Customer Service & Admin Support
EXPERIENCE

I have three years experience working as a customer service representative. We've been dealing with foreign users of the product of the company and addressing their concerns. It is being done through phone calls, chat and emails. Within these years of experience, I also manage a team as a team leader enhancing their skills on how to handle the customers concerns in a an efficient and effective ways.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »