Irish

Shopify Customer Support VA | Order Management, Refunds, Chat & Email Support |

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Overview

Looking for part-time work (4 hours/day)

at $4.14/hour ($400.00/month)

Bachelor's degree

Last Active

July 26th, 2026 (yesterday)

Member Since

March 3rd, 2022

Profile Description

Hi, I’m Irish—a Customer Support Specialist focused on Shopify e-commerce support.
I help online store owners manage customer inquiries, including order tracking, refunds, and account issues, so you can focus on growing your business.

With 2.7+ years in a fast-paced BPO environment, I’ve handled 50+ chats daily while maintaining 95% customer satisfaction—delivering clear, efficient, and professional support.

I can help with:
-Chat and email support
-Order tracking, cancellations, and refunds
-Customer account management
-CRM documentation and support tools
-Social Media Management

I have experience with Breeze, MyTools, Shopify (basic), and Citrix, and I’m quick to learn new systems. If you need someone reliable and detail-oriented, and easy to work with—I’m ready to support your team.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Handling multiple chats simultaneously, and resolving complaints and order processing of the customer daily, while ensuring 95% customer satisfaction in BPO-fast faced environment.

Customer Support » Ecommerce

Experience: 2 - 5 years

With 2.7+ years of experience in a fast-paced BPO environment, I’ve handled 50+ customer chats daily while maintaining 95% customer satisfaction, ensuring every interaction is clear, efficient, and professional.

Other Skills

Marketing » Social Media Management

Experience: Less than 6 months

As a Social Media Manager, I handled content scheduling, caption writing, and page performance monitoring using analytics to support consistent audience engagement. I worked closely with my client to ensure event content was published strategically and aligned with their brand and marketing goals.