A customer support VA focused on customer satisfaction, retention, and problem r

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Bachelors degree

Last Active

July 1st, 2026 (8 days ago)

Member Since

March 2nd, 2022

Profile Description

I help businesses retain customers, improve customer satisfaction, reduce frustration, encourage repeat business, and support long-term revenue growth.

* Philippines

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Skills
*Virtual Assistant
-Email & calendar management
-Data entry & organization
-Appointment scheduling
-Lead generation & follow-ups
*Customer Support Specialist
-Inbound & outbound calls
-Chat & email support
-Handling customer inquiries & complaints
-CRM tools (e.g., BookingKoala, basic systems)
-Strong communication & problem-solving skills
*Graphic Design
-Social media graphics (Facebook, Instagram, TikTok)
-Basic photo editing & content creation
-Canva design (posts, ads, presentations)
-Branding basics
PROFESSIONAL EXPERIENCE

Travel Agent – Expedia Account

4+ Years
Handled bookings, rebookings, cancellations, and refunds for flights, hotels, cars, and travel packages.
Assisted travelers with real-time issues: missed flights, delays, hotel problems, and urgent itinerary changes.
Researched best travel options based on budget, route, and availability.
Ensured high customer satisfaction by resolving concerns with empathy and accuracy.
Documented interactions and transactions in CRM tools.

Customer Service Representative – Target US

Past Experience
Assisted customers with order tracking, refunds, returns, and product inquiries.
Managed communication through calls, chat, and email.
Maintained high CSAT performance and low callback rate.
Provided fast and accurate solutions while staying calm during escalated cases.

TOOLS & SOFTWARE

GDS systems (Sabre)
Expedia Partner Tools
CRM platforms (Zendesk, Salesforce, Freshdesk)
MS Office / Google WorkspaceEmail & Ticketing Systems