Ericka

B2B B2C Sales / General VA / E- Commerce / Amazon and Shopify Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (2 days ago)

Member Since

February 28th, 2022

Profile Description

Hi! I’m ---------- ---------- ---------- , a reliable and motivated Virtual Assistant with 6 years of Call Center experience (calls & chats) and 1 year of Appointment Setting. I bring a strong background in customer service, admin tasks, and e-commerce support, making me a flexible and results-driven asset for any growing business.

What I Bring to Your Business
? Customer Service Excellence – Skilled in handling inquiries, resolving issues, and delivering a smooth, friendly customer experience across chat, email, and phone.

? Data Entry & Admin Support – Fast and accurate typing, data organization, CRM management, updating spreadsheets, and handling repetitive tasks with consistency.

? General VA Tasks – Calendar management, email handling, documentation, research, record-keeping, and task coordination.

? Appointment Setter Experience – Confident in cold calling, warm calling, lead follow-up, qualifying prospects, and booking appointments that convert.

? Shopify Support – Product listing, order processing, refunds, basic store management, and customer-related store tasks.

? Tech-Savvy – Proficient with CRM tools, Google Workspace, Shopify, Spreadsheets, and communication platforms.
Why Clients Love Working With Me
I’m proactive, detail-oriented, and someone who gets the job done with minimal supervision. I always aim to make my client’s day easier by taking ownership of my tasks and maintaining excellent communication. My background in customer-facing roles taught me to stay calm, professional, and solution-focused—even under pressure.

What You Can Expect
Consistent results
Timely and organized outputs
Friendly and professional communication
Continuous learning and improvement
A committed long-term partner for your operations

Top Skills

Customer Support » Phone Support

Experience: 5 - 10 years

As a customer support representative for 5 years, you should have a lot of patience especially if the customer is irate. Make them feel that you are on their side and will not let go until the issue is resolve.

Other Skills

Real Estate » Cold Calling

Experience: 1 - 2 years

I am motivated and customer-focused professional responsible for making outbound calls to potential leads, introducing products or services, and generating interest to secure qualified appointments for the sales team. Also I am skilled in building rapport quickly, handling objections, and maintaining accurate records of conversations and lead status. Ensures consistent follow-up, meets daily call targets, and supports the overall sales pipeline by delivering high-quality, pre-screened appointments.

Office and Administration » Content Moderation

Experience: 1 - 2 years

I am detail-oriented professional responsible for reviewing, evaluating, and filtering user-generated content to ensure it complies with community guidelines, safety standards, and platform policies. I am also skilled in identifying inappropriate, harmful, or fraudulent content while maintaining accuracy, consistency, and quick decision-making. Helps maintain a safe and positive online environment by moderating text, images, videos, and user interactions, and escalating complex cases when necessary.

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa Cruz, laguna

Tests Taken: IQ
Score: 80: DISC
Dominance: 39
Influence: 18
Steadiness: 33
Compliance: 10: English
B1(Intermediate)