Jesna
Virtual Assistant, Customer Service Representative
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.31/hour ($640.00/month)
Bachelors degree
Last Active
June 30th, 2026 (9 days ago)
Member Since
February 24th, 2022
Profile Description
Customer Service Representative | 2019–2020
US-based Telecommunications Company
Managed inbound calls, addressing customer complaints and resolving issues efficiently.
Assisted customers with billing inquiries and provided support for account setup and service purchases.
Addressed basic technical issues, offering troubleshooting guidance.
Processed customer refunds and ensured satisfaction with the resolution.
Advisor II, Transaction Processing | 2021–2025
Leading U.S.-Based Cleaning and Handyman Company
Responded to customer
Coordinated between contractors, handymen, and customers to resolve complaints and validate service issues.
Scheduled and coordinated appointments for house cleaning, handyman services, and installations, ensuring a smooth customer experience.
Processed refunds for dissatisfied customers and managed payments for third-party contractors.
Performed back-office tasks to ensure compliance with company processes and procedures, maintaining operational accuracy.
Top Skills
Other Skills
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 31
- Influence: 24
- Steadiness: 24
- Compliance: 21
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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