Virtual Assistant | Customer Service

Overview

Looking for full-time work (8 hours/day)

at $5.66/hour ($1,090.91/month)

Associates degree

Last Active

July 7th, 2026 (4 days ago)

Member Since

February 23rd, 2022

Profile Description

I have a robust background in the Business Process Outsourcing (BPO) sector, where I excelled as a Team Manager overseeing a prominent US retail account. My journey began humbly as a Customer Service Representative, where through dedication and exemplary performance, I swiftly ascended the ranks, achieving promotion to the esteemed role of Team Manager within just two and a half years, leaping from level 2 to level 4 ---------- my capacity as a Team Manager, I have amassed invaluable experience, particularly in executing various administrative functions. These include meticulous preparation of daily, weekly, and monthly performance reports for my team, as well as comprehensive analyses of queue management to ensure seamless operations throughout the day.My adeptness extends to driving improvements within the team, as evidenced by my strategic presentations pinpointing areas ripe for enhancement and devising actionable plans to attain preset objectives. Furthermore, I spearhead promotional initiatives, leveraging platforms like Canva to craft compelling advertisements for our account's events, thereby fostering heightened employee engagement and participation.My strength lies in forging connections with diverse groups, fostering an inclusive and collaborative work environment conducive to productivity and innovation. In addition to managing Outlook emails and conducting in-depth analyses of team performance metrics, I am deeply invested in the professional development of my agents, providing daily coaching sessions to hone their skills and bolster their performance.Furthermore, I meticulously oversee queue management, meticulously crafting reports and presentations, and orchestrating various administrative proceedings, such as scheduling and facilitating meetings ranging from administrative hearings to high-level management discussions. Through effective time management strategies, I ensure that every minute is optimized, maximizing productivity and driving organizational success."