Medical Virtual Assistant| Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Associates degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

February 21st, 2022

Profile Description

With over 8 years of combined experience in customer service, administrative support, and healthcare administration, I bring a proven ability to deliver efficient operations, exceptional client care, and accurate documentation management. My background spans banking, call center operations, and medical administration, giving me a versatile skill set and the ability to adapt to fast-paced, high-volume environments.
Currently, I serve as a Medical Virtual Assistant & Receptionist with Telemedica LLC, where I help veterans navigate the Nexus letter process for VA disability claims. I manage patient scheduling, medical records, and multi-channel communications—including phone, email, and chat—while ensuring strict HIPAA compliance. My role requires balancing empathy with efficiency, supporting clients through complex processes while keeping timelines and quality standards on track.
In previous roles, including as a Customer Service Associate at Wells Fargo and a Customer Service Representative at Convergys/Concentrix, I handled account inquiries, resolved client concerns, and managed high call volumes with professionalism and accuracy. These experiences strengthened my skills in problem-solving, active listening, and building long-term customer relationships.
Key Skills & Expertise:
Medical Reception & Virtual Assistance: Calendar coordination, patient follow-ups, and EHR management
Customer Service Excellence: Resolving inquiries, managing high call volumes, and delivering clear, empathetic communication
Administrative Operations: Email management, data entry, document preparation, and records management
Technical Adaptability: Proficient in various scheduling systems, CRMs, and communication platforms
Compliance & Confidentiality: HIPAA standards, secure data handling, and accurate documentation
I am motivated by a genuine desire to help people—whether that means supporting veterans through the claims process, resolving a customer’s financial concern, or streamlining workflows for my team. I thrive in collaborative settings, adapt quickly to new technologies, and approach every task with attention to detail and a focus on results.
My goal is to continue leveraging my administrative expertise, communication skills, and customer-first mindset to contribute to organizations where quality service and operational excellence are valued.